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Frequently Asked Questions

Whether you’re looking for help on a WordPress build or just want to learn more about what we do, we’d love to chat!

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Questions? Answered

The things clients ask us most before starting a project. Something else on your mind? Just ask.
Yes — as an emergency backup. A team of server administrators and WordPress developers with 10+ years of experience covers nights, weekends and holidays for downed servers, hacked sites and broken mail. Planned project work runs on a normal schedule; emergencies do not wait.
Starter sites launch in about 7 days, business sites in 2–3 weeks, and full e-commerce stores in 3–4 weeks. You’ll receive a fixed timeline with milestones in your proposal — and we’ve never missed a launch date.
Yes, and speed matters here. Send us a message and we’ll run a free external scan within hours. Standard cleanups complete within 24 hours; our Emergency Response tier starts within 2 hours and targets restoration in under 12, blacklist removal included.
Both. We’re a full provider — we supply certificates from Let’s Encrypt, Sectigo, RapidSSL and DigiCert (DV, OV, EV and wildcard), then install them, fix mixed content, force HTTPS and set up auto-renewal. One contact, zero DIY.
HTTPS is a confirmed Google ranking signal, and Chrome labels HTTP pages ‘Not secure’ — which kills conversions before rankings even matter. Pair SSL with our speed and on-page SEO work and you have the full technical foundation for ranking.
HTTPS is a confirmed Google ranking signal, and Chrome labels HTTP pages ‘Not secure’ — which kills conversions before rankings even matter. Pair SSL with our speed and on-page SEO work and you have the full technical foundation for ranking.
Every project includes 30 days of free support and full training. After that, most clients move to our $49/mo Care Plan: updates, daily backups, malware monitoring, SSL renewals and priority support — we become your long-term web team.
Design projects: 50% to start, 50% on launch. Security cleanups: payment after the site is verified clean. Care plans roll monthly, cancel anytime. You’ll always get a fixed written quote first — no hourly billing surprises, ever.
That’s a core service. Ubuntu, CentOS and CloudLinux on AWS, Google Cloud, Azure, Linode, DigitalOcean, Contabo, Vultr — or inside cPanel, Plesk and the big shared hosts. Monthly management or a one-off rescue, accounts always stay in your name.
Yes. We stage the new server, migrate files, databases and mailbox history (Google Workspace, Microsoft 365, Zoho, cPanel or Proton), set SPF/DKIM/DMARC/MX, then cut DNS with the old host kept as a rollback.