Hacked website? We can help

Guaranteed malware removal, or your money back

4.9/5 from 1.7k+ clients on

within 6-12 hour

Emergency Fix Hacked Website

Quickly fix your hacked website and protect it from future attacks.

$99.00

Monthly Website Maintenance

We provide ongoing monitoring to prevent future hacks.

$199.00/m

Emergency help — how it works

Our hacked website service takes the panic out of malware attacks. No waiting, no fuss — so you don’t lose sales or customers from being offline. Repair your website, for less.

1

Connect & scan

First you’ll need to connect your website to the service, so we can perform an in-depth malware and vulnerability scan. Namecheap support is here to help you configure the access connection.

2

Malware removed

Your website cleanup begins within minutes after SiteLock security experts gain access. Most sites are repaired within 4 to 6 hours. You’ll be contacted for updates. Vulnerability weaknesses get patched.

3

Report & monitor

Once malware has been removed from your website, download a detailed report of what was repaired or removed. Also get a year of ongoing security scanning, to keep you safeguarded against future threats.

Fixing hacked websites fast is our business

If your website has been hacked, getting it repaired and restored immediately is the top priority. A compromised website can put your business, customer data, and reputation at risk while causing website downtime, malware warnings, lost search rankings, and declining traffic and revenue. The longer a hacked website remains infected, the greater the potential impact on your business.

Our repair service will fix your website quickly and then provide ongoing monitoring to prevent future hacks.

Deep File & Database Scan

We scan every core file, theme, plugin, upload and database table against known signatures plus manual heuristic review — nothing hides.

Malware & Backdoor Removal

Malicious code, hidden admin users, webshells and cron-job reinfectors are surgically removed while your legitimate content stays untouched.

Blacklist & Warning Removal

We handle Google Safe Browsing, McAfee, Norton and hosting-provider flag removal requests, restoring your traffic and reputation quickly.

Vulnerability Patching

The entry point — a vulnerable plugin, weak password or outdated core — is identified and closed. We patch, replace or rebuild as needed.

Firewall & Login Armor

A Web Application Firewall, brute-force protection, two-factor authentication and file-integrity monitoring are configured before we leave.

Report & Guarantee

You receive a plain-English incident report: what happened, what we removed, and how you're protected now — plus a 30-day reinfection guarantee.

WordPress website design

Delivering top-notch WordPress web design from our team's decades of design experience.

WordPress website design

Delivering top-notch WordPress web design from our team's decades of design experience.

Easy emergency malware removal

Our hacked website service takes the panic out of malware attacks. No waiting, no fuss — so you don’t lose sales or customers from being offline. Repair your website, for less.

Guaranteed

Malware removed, or your money back.

Priority Support

Fast access to security experts 24-7-365, minimizing downtime.

Deep Clean

Website hacking specialists manually check for and remove threats.

Blacklist Removal

Ensuring no search engine flags your site as dangerous.

Pair it with another service

Our repair service will fix your website quickly and then provide ongoing monitoring to prevent future hacks.

within 6-12 hour

SSL Certificates & Setup

SSL certificates from trusted authorities — supplied, installed, configured and auto-renewed. DV, OV, EV and wildcard options for any site.

$145

within 6-12 hour

Emergency Fix Hacked Website

Quickly fix your hacked website and protect it from future attacks

$145

Monthly Website Maintenance

We provide ongoing monitoring to prevent future hacks.

$200/mo

Monthly Website Maintenance

We provide ongoing monitoring to prevent future hacks.

$200/mo

What we scan and how often

What we scan

Scan type

Frequency

How

Website files

SMART File Scan

Daily + on demand

Internal scan of all site files via FTP/SFTP

Database

SMART Database Scan

Daily + on demand

Internal database scan via hosting credentials

Application layer

Vulnerability Scan

Scheduled

SQL Injection and XSS testing on inputs, URLs, and queries; application version checks

SSL certificate

SSL Monitor

Continuous

Validates SSL certificate status and monitors for expiry

How our malware detection scanner works

File‑Level Malware Scanning & Removal

Catch hidden malware in your website files automatically

Your site files are checked around the clock, so malicious scripts or tampered core files are found and flagged before they can cause serious damage.

Remove malware infections in the same pass

When malicious code is detected, it is removed during the same scan, targeting only the infected code so the rest of your site keeps running normally.

Know exactly what was scanned, flagged, and fixed every time

Every scan categorizes flagged items as malicious, suspicious, or requiring expert review, so you always know what was checked and what changed.

Get expert review on suspicious files

Grey-area files that cannot be clearly labelled clean or malicious are escalated to SiteLock’s research team and flagged separately, so nothing risky gets quietly ignored.

Find specific issues without wading through logs

Searchable, filterable results let you jump straight to a specific file or issue type in seconds instead of scrolling through long reports.

Keep a full history of every clean‑up

Your malware scan history shows what was found, what was fixed, and when, giving you a complete audit trail without any extra work.

Always know when your website was last scanned

“Last scanned” and “next scan” timestamps, plus on‑demand scanning, mean you can see your coverage at a glance and run a fresh check any time you need one.

SMART Database Scan — Database Malware Detection & Removal

Catch malware hidden in your database

Scans your CMS databases for injected code, spam content, and anomalies—places many security tools never look—so hidden threats do not linger out of sight.

Clean database attacks without touching SQL

When malicious content is found, it is removed automatically so you do not have to export tables, write queries, or edit database entries by hand.

Run deep database checks on demand

You can trigger a database scan any time—such as after content changes or plugin installs—so you are not locked to the regular schedule when something feels off.

Get protected fast on WordPress and Joomla

For WordPress and Joomla, SiteLock auto‑detects your database credentials and confirms the connection, so protection can start without manual configuration.

Undo database cleanup with one click

If a cleanup ever causes an unexpected issue, you can roll the database back to its pre‑scan state, so automated fixes never feel irreversible.

Vulnerability Scan — Application & Code‑Level Testing

Find data‑stealing SQL injection risks early

Probes your forms, URLs, and queries the way an attacker would, so SQL Injection vulnerabilities are surfaced and can be fixed before data is exposed.

Protect visitors from hidden XSS attacks

Identifies Cross‑Site Scripting (XSS) weaknesses that could let attackers run malicious code in your visitors’ browsers and flags them for remediation.

Know which plugins and themes put you at risk

Scans your CMS core, installed plugins, and active themes for known issues and tells you what is vulnerable, how serious it is, and what to do next.

Questions? Answered

The things clients ask us most before starting a project. Something else on your mind? Just ask.

Will malware scanner slow my site down?

No. Our scans run on Our own infrastructure, not your server. SMART File Scan connects via FTP/SFTP and processes files remotely — your hosting environment carries none of the processing load. Most sites see no measurable performance impact, even during a full scan run.

How does this scan inside my site — not just the public pages?

We uses two complementary methods. SMART File Scan connects to your server via FTP/SFTP and scans from the inside out — covering every file in your server directory, including files no external tool or browser can see. The Webpage Scan runs from the outside in, checking what a visitor or search engine would actually see. Together, they cover both the server-level and public-facing attack surface that a single-method scanner would miss.

What happens when a scan finds something?

It depends on what was found. When malware is detected in your files or database, it is removed automatically in the same scan pass. When a vulnerability is identified, it is flagged in your Prioritized Security Action Queue with a severity rating and a direct link to act. SSL issues and email reputation changes trigger immediate alerts. Every finding updates your Site Health score in real time — so you always have a single, current view of your site’s security status.

What’s the difference between Malware Detection and Malware Removal?

Malware Detection is the scanning layer — it continuously monitors your files, database, public pages, email reputation, vulnerabilities, and SSL, and removes malware automatically when found. Malware Removal is our dedicated remediation service, adding deeper cleanup capabilities including backdoor removal, expert-assisted cleanup, and post-cleanup Site Health confirmation. If your site is already infected or you want the full cleanup guarantee, see our Malware Removal solution.

How does malware scanning go beyond a typical WordPress security plugin?

Many WordPress security plugins operate at the application layer — inside WordPress itself. They may be limited to files and database tables that WordPress has access to, and some scans run on your server, consuming hosting resources.

SiteLock’s free WordPress plugin is different. It adds lightweight hardening, login security, Site Health visibility, and cloud-based security checks without placing the scanning load on your server.

When you connect an eligible SiteLock plan to our WordPress plugin, SMART File Scan connects at the server level via FTP/SFTP, reaching files outside the WordPress directory that plugins cannot see — including backdoors, injected scripts, and server-level files. Because scanning is performed off-server, it minimizes the impact on your website’s hosting performance.